1. Our Fair Use policy applies to all Zettagrid Network and Voice services and it aims to ensure that Zettagrid provides a quality services to all customers and that no customer is disadvantaged by the conduct of others.
  2. In doing so, this policy ensures that all customers do not use Zettagrid services in an unreasonable manner.
  3. We reserve the right to vary the terms of this Fair Use Policy from time to time.
  4. We may rely on the Fair Use policy where any customer’s usage of the service is deemed unreasonable.

 

Unreasonable Use

  1. It is unreasonable use of Zettagrid services where your usage is considered by Zettagrid to be fraudulent or can adversely affect Zettagrid customer and their access to the Zettagrid network.
  2. It is unreasonable to use the bundled Zettagrid VoIP service within Call Centres or with automated calling systems.
  3. It is unreasonable to resell any Zettagrid service, including VoIP, without the prior and express consent provided by Zettagrid.

 

Our Rights

  1. If we consider your use of our services has, or is likely to breach this policy, we will notify you by phone or email using the contact details you have provided to us.
  2. If, after we have contacted you, your unreasonable use continues, we may, without further notice to you:
    1. suspend or limit the Service (or any feature of it) for any period We think is reasonably necessary; and/or
    2. terminate Your agreement with Zettagrid.